Jay Heinrichs is the author of the leading introduction to rhetoric, the art of persuasion. One of the top 10 books assigned at Harvard, Thank You for Arguing has been published in 12 languages and used in more than 3,000 college courses. It is a New York Times bestseller.

Jay on BBC World TV
Empathy & Sympathy: What's the Difference?

"Empathy" gets used a lot these days. It's nice to think of everyone feeling each other's emotions. So what's the problem? It can ruin civilization and destroy the environment. Have e nice day.